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Posted: Tuesday, August 8, 2017 12:10 AM

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Welcome!
Hungry for a new venture?

Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.
The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!

Our Austin office, located north of The Domain, is hiring Part-time Customer Care Specialists to support the Grubhub for Work (GFW) business. As a Specialist, you are responsible for providing world class service to our corporate clients, caterers, restaurants and your colleagues. In this role you will need to think quickly on your feet and tackle any challenges on this growing team. We need people with a knack for solving tough problems who will focus on delivering exceptional customer service. Through it all, your ability to form a trusted bond, listen attentively, be innovative, provide individualized solutions and satisfying the ever-changing needs will make you the critical touch point between Grubhub and our valued Corporate Clients.

Shifts are 4 hours, M-F and will start between 5pm - 8pm, including holidays (shift times will be determined at time of job offer)

Some Challenges You'll Tackle:

Handle a high volume of client and restaurant contacts through e-mail, tickets, chat, our delivery confirmation monitor, as well as inbound and outbound calls.
Resolve questions and achieve customer satisfaction from our corporate clients, internal teams, diners and restaurants.
Positive attitude, reliable with good attendance and punctuality, operational know-how, team spirit, and commitment to the job.
Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization.
Maintain a balance between company policy and client benefit in decision making.
Operate as the lead point of contact for any and all matters.
Collaborate with other departments including Accounting, Delivery Operations, Sales, and Data Operations to research and resolve inquiries.
Support department quality assurance program by meeting Corporate Care dashboard performance standards and service response time objectives across all contact channels.
Analyze and report trends from Client feedback, to determine needed process improvements.
Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the Client’s experience.
Provide back up or assist other departments as assigned.

REQUIRED EXPERIENCE

2+ years of customer service experience preferred
1+ year(s) call center experience preferred
Fluent in Spanish is a plus- verbal and written communication

REQUIRED SKILLS

Strong verbal and written communication skills
Masterful problem solving skills & able to identify the root cause, customer needs and provide solutions
Strong computer skills and basic troubleshooting
Lots of change - the successful candidate is someone who can navigate and guide team to success even during stressful times
A good sense of humor and a team-player mentality
Self-motivated, quick learner, can think on their feet and keep a cool head
Passion for helping others succeed
Freakish attention to detail
Empathy for hangry diners and corporate clients

Got These? Even Better:

Foreign language skills
Prior experience with Google Applications
Salesforce knowledge a plus and/or other order management systems
Previous experience with Workforce Management Software and Telephony Tool



Email: lboland@grubhub.com

• Location: Austin

• Post ID: 20992793 austin
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