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Posted: Thursday, February 8, 2018 10:10 PM

POSITION SUMMARY The ONE CALL Center Transfer Nurse is responsible for triage of patients to an appropriate HCA Central & West Texas Division hospital through IP and ED transfers and Direct Admissions. PRINCIPAL RESPONSIBILITIES Responsible for accepting and tracking all hospital patient transfers and transports. Must be proficient in EMTALA and document all transfers on transfer intake sheet. The Transfer Nurse is responsible for completing the feedback loop regarding successful/unsuccessful patient transfer to receiving facility and any status changes during that transfer Communicates with physicians and their offices and outlying facilities if bed placement of a specific patient will be problematic. Uses critical thinking skills to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital. Works collaboratively with other team members as required to develop and implement the plan of care. Consults with on-call physician and/or urgent care physicians on patient care and advice when appropriate. Establishes and maintains a high degree of awareness and knowledge of each CWT Division hospitals medical staff, services, and specialty services. Makes suggestions and utilizes creative thinking and acquired knowledge to assist in assessing situations and improving department decision-making and action. Proficient in running Teletracking, Bed Management and other Call and office-oriented systems as needed. Provides assistance in maintaining accurate database of information. Assists in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies and procedures. Exhibits excellent customer relationship skills, including telephone and personal contact with all of the call centers internal and external customer groups, i.e.,CWT Division hospitals, referral hospitals, clinics, physicians and their office staffs, EMS, etc. Deals effectively with unsatisfied customers using STUDOR principals. Confidentiality is maintained in sensitive situations or when dealing with classified materials. License/Certification Required: Current Texas RN licensure Education Required: Graduation from an accredited ADN or Diploma program Preferred: BSN Experience Minimum 2 years ER, acute care experience or critical care experience OR 5 years of Med Surg experience OR 3 years of Case Management, House Supervisor, IMC/Tele, OR or Pre-Op experience Knowledge/Skills/Abilities Previous telephone triage experience preferred Excellent communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary Ability to self manage by taking responsibility to initiate, assess and take action Ability to function calmly in stressful situations Knowledge of CWT Division hospital services lines and clinical capabilities Proven basic typing skills, 30 wpm Basic personal computer skills Positive, enthusiastic, helpful personality Customer service oriented Physical requirements include the ability to sit for extended periods of time and work in a confined space
Associated topics: cardiothoracic, care unit, coronary, infusion, intensive care unit, psychiatric, surgery, surgical, tcu, transitional


• Location: Austin

• Post ID: 28850087 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018