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Posted: Sunday, February 4, 2018 11:55 PM

Responsibilities Enable global sales and ensure SK Hynix product alignment with customer systems by collaborating directly with the customer's design/development engineers and SK hynix sales, product planning, and marketing teams.
Present technical feature, component, and product roadmaps to customer engineering teams and management. Work to align customer system roadmap and SSD requirements with SK hynix future product roadmap by soliciting customer guidance to fill gaps in SK Hynix products and solutions. Considering key metrics such as memory technology, density, speed, power, cost, lifecycle, and availability, identify and recommend the best SK hynix solution that meets the customer need.
Provide day-to-day leadership and direction for the delivery of pre and post- sales technical support to customers. Enable qualification activities by providing data sheets, sample requests, and other required information to key customer contacts and decision-makers. Manage cross-functional SK Hynix team responsible for qualifications at customer and ODM sites worldwide. Track and report program details, design-in and qualification plans. Be the focal point in addressing customer technical issues by driving resolution with the SK hynix FA team and communicating to the customer's representatives. Achieve and maintain BIC customer service levels by advocating for customer requests and concerns. Manage external communication with the customer, ensuring status updates to the customer are delivered in a timely fashion and SK Hynix interests and objectives are appropriately messaged. Identify opportunities for improvement and value add to the customer and work cross-functionally to implement within SK hynix.
Learn, understand, document, and periodically communicate the customer's system roadmap and SSD technical requirements (documented and undocumented).
Develop and maintain long-term customer relationships with all levels of the customer design / development engineering teams (drive-level and system-level).
Provide ongoing competitive analysis, product category intelligence, and market positioning relative to product roadmap, features roadmap, process technology, and qualification status through the collection of feedback from multiple customer contacts. Requirements Bachelor's Degree or equivalent in an engineering or computer-related field.
Minimum 5+ years relevant experience in a customer service capacity, SSD experience preferred.
Excellent communication skills, exceptional presentation skills. Ability to present technical information in writing, through emails and reports, or orally, to management, technical and non-technical audiences, and functional teams.
Detailed technical knowledge of the storage industry, SSD preferred. Possesses a technical knowledge of storage market and interfaces (SAS, SATA, PCIe, etc.). Deep understanding of the integration of SSDs into client and enterprise system applications.
The ability to write, read, interpret, explain, and act on thorough understanding of technical documents and engineering materials based on customer applications and engineering standards.
Ability to interact at multiple levels within customer engineering organizations.
Negotiate SSD technical requirements and convince customer senior managers and staff with potentially opposing views to accept/approve SK hynix proposals and recommendations.
A proven ability to set priorities, understand resource allocations, and drive teams to meet timelines.


• Location: Austin

• Post ID: 28886442 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018