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Posted: Monday, March 13, 2017 12:39 AM

Austin Hotel at Southpark Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world:renowned city, the Omni Southpark is at the center of it all. Omni SouthparkA?s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.The main purpose of the Rooms Controller is to coordinate and organize the hotels guest room inventory. The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.Be thoroughly knowledgeable of all room typesHave a thorough understanding of hotel occupancy trendsBe familiar with the Housekeeping, Front Office, and Reservation departments policies and proceduresHave extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departmentsBe familiar with all hotel facilitiesBe familiar with the inter:relationship between the different departmentsBe familiar with guest scenariosBe familiar with general organization set:upBe thoroughly knowledgeable of our PMS and CRSManage room inventory and complete efficient blocking with communication to all departments to ensure guests receive requests and are not inconvenienced due to improper blocking proceduresFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certificationsAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certificationsFollow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assetsDevelop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost:savingsManage wait lists and assist Front Desk during high business demandsResponsible for attending department OST meetings and if unable to attend required to be familiar with meeting minutesFulfills duties of the Loyalty Ambassador in their absencePerform any other tasks assigned by managementPrevious customer/guest service experience; hotel and front office experience is strongly preferredPrevious experience in high customer contact environment; with previous experience answering customer questions and handling customer concernsPrevious cash handling and multi:phone usage experienceMust possess the ability to multi:task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team playerMust be service and detail oriented; possessing a friendly approachable demeanor and strong problem:solving skillsKnowledge of Property Management Systems and related computer programsStrong knowledge of Microsoft Office SoftwareMust be able to work flexible shifts, including weekends and holidays


• Location: Austin

• Post ID: 17604355 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017