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Posted: Tuesday, March 14, 2017 11:34 PM

Kelly Services is currently recruiting for an experienced tech support representative for our client, one of the worlds leading innovative technology companies, at its location in Austin, Texas.

This is a 12 month contract position with the opportunity to extend, and pays $16-18/hour based on experience.

Duties and Responsibilities:

The Technical Support representative will be responsible for the deployment, troubleshooting, and ongoing maintenance of the order taking system and its attendant equipment. This position requires knowledge of networking, client-server applications, web standards, and logging in order to diagnose issues. Primary functions include working with personnel and IS&T in person, over the phone, and via email to assist with problem isolation and resolution, arranging repairs, using judgment to maintain the ordering system. You will also be responsible for the physical deployment of printers, iPads, and other equipment necessary for the operation of the ordering system. Minimal travel between sites will be required.

Skills and Qualifications:

Advanced understanding of macOS, iOS and networking technologies

Experience troubleshooting client-server software and web applications

Experience troubleshooting and diagnosing POS hardware, network hardware, and iOS hardware

Experience creating, maintaining, diagnosing, and troubleshooting complex networks

Excellent interaction skills and communication skills, both verbal and written

Ability to lift 70 lbs.

Ability to work support requests in a fast-paced environment

Ability to quickly deploy equipment in an onsite, production environment

Advanced judgment, negotiation and structured problem solving methodologies

Troubleshooting expertise and proven technical ability

Strong time management and multitasking abilities

Resourceful and flexible to job needs

Flexibility to work between the hours of 5:00am CDT and 10:00pm CDT including weekends and holidays, with the possibility to flex up or down hours depending on business needs

Term of Assignment:

12 month assignment with the opportunity to extend based on performance and client business needs

Flexibility to work between the hours of 5:00am CDT and 10:00pm CDT including weekends and holidays, with the possibility to flex up or down hours depending on business needs

Apply Online or contact us at bp+19865023@jobvertise.com


• Location: Austin

• Post ID: 17607570 austin
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