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Posted: Friday, March 10, 2017 10:43 AM

Job Description:/h3:
Super Cheap Signs is growing and is looking for a Lead/ Sr level Customer Service Representative I to join our team As we continue to steadily grow, now is the perfect time to bring on some top talent for our family fun and entrepreneurial work atmosphere. This role is a key part of our production team and supports the fulfillment of key customer orders. Egoless, team based environment in a fun, family owned, Austin Funk type work space with flexible hours based on team and customer needs. This role will work the standard business hours shift, 8:00am to 5:00pm or from 9:00am to 6:00pm. This is a permanent position reporting to our Director of Production and Customer Service Operations. It is an ideal role for someone who enjoys Customer Support and working in a high integrity team environment. Apply now to be considered for this fantastic opportunity
About Us:
Since 1991 we have been providing high:quality, low:cost advertising signs to our customers nationwide. Our company is fast:paced and ever:changing with a fun and family:like environment. At Super Cheap Signs(tm) you will find a fun, exciting and extremely unique work environment, with many opportunities for advancement. Our company offers an innovative learning experience with an entrepreneurial spirit and a laid back atmosphere. In order to attract and retain the best talent, we offer fulltime/ permanent employees competitive pay, a comprehensive benefits package including paid medical, dental, vision, 401k, paid Holidays, Sick, and vacation time. In addition, we are dog:friendly and constantly strive to make the workplace feel a little closer to home for our employees.

About the Job:
Job Description: As a Sr/Lead SCS Customer Service Rep, you will communicate with our external and internal customers effectively by using excellent and in:depth knowledge of our products and procedures. You will work as a team leader within your department, and throughout the company to help our customers get noticed and offer the PLUS in the Customer Experience. As a frontline employee interacting with our customers on a daily basis, you will help identify opportunities for innovation and implement process to support operational efficiency and compliance standards. You will help manage the call queue and order status, lead and mentor other team members and provide various activity reports to management.

Primary:
x25CF; Provide various activity reports to management
x25CF; Lead and mentor other team members
x25CF; Assist in management of the incoming calls, answering phones, quotes and chat
x25CF; Identify opportunities for innovation and implement process to support operational efficiency and compliance standards
x25CF; Manage Jeopardy Order status
x25CF; Manage INFO Email and flag orders as needed
x25CF; Assist in proof uploading and customer contacts
x25CF; Convert customer inquiries and quote requests into orders
x25CF; Manage Voice Messages daily for SCS
x25CF; Work customer inquiries for in:house orders and provide courtesy follow:ups
x25CF; Meet or exceed minimum productivity and efficiency expectations
x25CF; Send Thank You Cards Weekly (minimum 4)

x25CF; Manage NPS Score Evaluation and communicate company wide
x25CF; Update weekly CSR Metrics
x25CF; Back up for other roles within SCS which support customer and order fulfillment
x25CF; Recommend SCS site and policy improvements and troubleshoot issues
x25CF; Projects as determined by self or superior (below)
:
x25CF; Monthly Email Quotes for Re:Order Call:Outs and other business segments
x25CF; Comparative pricing
x25CF; Projects as determined by self or superior


Why You Want to Work Here:
At Super Cheap Signs(tm) you will find a fun, exciting and extremely unique work environment, with many opportunities for advancement. Our company offers an innovative learning experience with an en

Source: https://www.tiptopjob.com/jobs/64646582_job.asp?source=backpage


• Location: Austin

• Post ID: 17582179 austin
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