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Posted: Wednesday, January 17, 2018 8:58 AM

Job Description:/h3:

FramesDirect is the worlds leading online retailer of designer eyewear (eyeglasses, sunglasses, prescription sunglasses and contact lenses). The Companys mission is to leverage the advantages of virtual shopping to create the ultimate buying experience for todays eyewear consumer. The Companys initial success has been achieved thanks to a deep understanding of the Internet techniques generating large traffic to the company web site and a superior level of customer service assisting the online eyewear consumers at every stages of the purchasing experience. FramesDirect is part of the Essilor e:Commerce Global Business.
OUR OPPORTUNITY
We are looking for committed, conscientious associates whose first priority is taking care of the needs of our customers. We are constantly seeking qualified eye care professionals to assist us in carrying out our mission to enhance our customers eye care experience. The CSR will be responsible for handling incoming sales calls and customer service requests for FramesDirect customers. This position reports to the Customer Service Supervisor.
Our pay is well above that of most opticians and customer service reps : and you have the ability to increase your commissions through performance
Essential Duties and Responsibilities:
Responsibilities include, but are not limited to:
* Assist customers in creating orders for eyewear via phone
* Process orders entered via the web
* Assist customers with questions about products, prescriptions, order status, discounts and promotions, etc.
* Work closely with other FramesDirect departments such as order dept, backorder dept, lens lab, marketing, etc.
* Create and maintain an enviroment that is fun, educational, and professional.
* Maintain a continuous effort to obtain company objectives
* Ability to explain product features and benefits of frames, lenses, sunglasses and contact lenses to customers
Required Skills and Competencies:
* Excellent customer service skills
* Effective interpersonal skills
* Must be able to communicate effectively with people at all levels in person, via phone, via chat
* Must be computer:literate
Qualifications:
* High school diploma with 2 years post graduate education preferred.
* Minimum of 3 years experience in Optical Sales and Customer Service. Optician certification is a plus.
Company Description:/h3:
FramesDirect is the leading online retailer of premium, designer eyewear (eyeglasses, sunglasses, prescription sunglasses and contact lenses). The Companys mission is to leverage the advantages of virtual shopping to create the ultimate buying experience for todays eyewear consumer. The Companys success has been driven by its leadership position in Digital Marketing combined with the highest level of customer service provided by its highly skilled team of experienced opticians. FramesDirect is part of the Essilor Ecommerce Global Business.

Source: https://www.tiptopjob.com/jobs/76765311_job.asp?source=backpage


• Location: Austin

• Post ID: 27986102 austin
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