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Posted: Thursday, January 4, 2018 2:57 AM

Job Description:/h3:
Position Summary:
With minimal supervision, performs tasks associated with repair of the clients voice and data networks, and perform leadership tasks as needed. The Tier II will communicate via phone, email and in system notes with the client and internal stakeholders. A working knowledge of Windows operating systems is expected, with Linux or UNIX a plus.
Key Responsibilities:
:Provide technical support and manage customer escalation at this level
:Prioritize and respond to customer requests in timely manner
:Own and troubleshoot network issues
:Work collaboratively with both internal teams and third party vendor support and engineering teams
:Perform proactive monitoring of the core and edge network using various NMS tools
:Mentoring of Tier 1 Techs and proactive learning of core network and customer services
:Performance of any other ad:hoc duties as requested by GTT management
:Produce technical support documentation and write incident reports as appropriate
Qualifications:
Education Qualifications: High School Diploma/GED and 3:5 or more years of relevant job experience. Relevant job experience is described as technical support role (i.e.: NOC, IT Helpdesk or Service Desk)
Skills Required:
:Excellent communication skills (verbal and written)
:Logical problem analysis skills
:Use initiative and take ownership
:Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
:Must be adaptable and flexible in dealing with a variety of people
:Achieve certification and maintain required training levels
:Must be a positive team player willing to contribute
:Ability to work on rotating shifts and/or on:call rotations
:At least 3 years experience in a network support role
:Experience of network monitoring software.
:In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)
:Previous experience of working in an SLA:driven operation environment (ideally ISP based)
:Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
:JNCIA or CCNA certification or equivalent skill level developed through industry experience is preferred
:Experience of shift work 24x7x365
GTT retains the right to change this job description any time.
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTTs employees to perform their job duties may result in discipline up to and including discharge.
Company Description:/h3:
GTT is committed to redefining enterprise communications, providing clients with the services and capabilities that drive productivity across their organizations. Our Tier 1 IP network, ranked in the top five worldwide, connects our clients to any location in the world and any application in the cloud. We offer a comprehensive portfolio of wide area networking, Internet, managed services and voice services, which we back with a superior service experience that is built on GTTs core values of simplicity, speed and agility.
We provide multinationals with expansive network reach and a diverse suite of cloud networking services, securely connecti

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• Location: Austin

• Post ID: 27945652 austin
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