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Posted: Monday, January 8, 2018 6:03 AM

JOB SUMMARY: The Customer Service Outreach Specialist (CSOS) is responsible for contacting dental offices to survey for information including but not limited to confirming appointment availability, appointment wait times, and after-hours coverage. This position is also responsible for contacting members who haven't been to the dentist for a specified period of time to assist with locating a dentist and access to care.


* Contact and survey dental offices to obtain appointment availability, appointment wait times, and after-hour's coverage.

* Contact members who recently received treatment at a hospital emergency room to educate the member on more cost-effective dental care.

* Contact members via telephone who haven't been to the dentist to assure compliance with contracted appointment standards.

* When contractually obligated, contacts members via telephone to remind of upcoming dental appointments.

* Assist with administrative duties and departmental projects as assigned.

* Documents the system with results.

* Other duties as assigned.

Required Skills

* Strong organization and attention to detail skills

* Ability to work independently and with team

* Ability to learn quickly and adapt to a fast pace production environment

* Cooperative, professional and effective interaction skills with co-workers, company staff and visitors

Required Experience


* High school diploma or GED.

* Proven professional verbal and written communication skills.

* Ability to efficiently operate computer and knowledge of Microsoft applications.



* Requires the effective use of office equipment including, but not limited to, computers, and printers.

* Ability to sit at computer terminal for extended periods of time.

* Ability to communicate via telephone.

* Ability to communicate in an active office environment.

* The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.


Associated topics: call center, client, client service, customer care specialist, customer service, customer service associate, internship, representative, support, technical assistant


• Location: Austin

• Post ID: 28036257 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018