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Posted: Tuesday, February 6, 2018 1:06 AM

The Tech Support Specialist is a position with responsibilities of troubleshooting and supporting end users on a variety of issues. This position is located at our downtown Austin office 106 E 6th St. Responsibilities Independently identify, analyze and resolve technical problems with servers and workstations that are running Lightspeed products. Respond to requests for technical support, track, and monitor problems to ensure a timely resolution. Support, monitor, test, and troubleshoot hardware/software problems pertaining to LAN/WAN. Maintain current knowledge of Lightspeed products, trends, and developments in IP, networking, and related technologies. Non-business hour on-call support. Other related duties as assigned. Experience & Education Minimum 2 years of workstation administration experience required. Minimum 1 year of operating system installation and configuration, server management, Windows, and Novell networking required. Knowledge of cloud based solutions Knowledge of mobile device platforms and mobile device management solutions Advanced understanding of IP, Network planning, router configuration and management and firewalls. SQL Server experience. Technical degree or equivalent work experience preferred. Prior experience with troubleshooting data networks, and Mail Servers preferred. Previous help desk experience. Skills/Abilities Able to communicate effectively, both orally and in writing, with all levels of staff Able to clearly document and record information Excellent organizational and problem solving skills Excellent customer service skills Able to function effectively in a fast-paced, team environment. Available to work flexible hours including both scheduled and on call support, including weekends and holidays. Perks Fully-stocked break rooms with complimentary food and drinks Free catered lunch on Fridays 3 weeks PTO Paid holidays Free parking or free metro pass Benefits Medical/dental/vision insurance Employer paid life insurance Traditional 401(k) plan and Roth option with up to 6% company match


• Location: Austin

• Post ID: 28979527 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018