What you’ll be doing...
Responsibilities include, but are not limited to the following:
•Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about Telogis’ products and services.
•Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
•Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues.
•Strive to resolve problems in early stages.
•Operate within the Support procedures, standards and policies.
•Appropriately advocate for customers and help define ways to continually add value to the customer experience
• Contribute and expand upon the company’s knowledge management database.
•Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.
•Provide timely feedback and ideas to the Director of Technical Support to strengthen the department processes and operations.
•Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
What we’re looking for...
Required Skills / Experience:
Spanish speaking positions avaible
•BS, BA or comparable experience required.
•Strong problem solving skills; gathers and analyzes information skillfully
•Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
•Capable of managing difficult or emotional customer situations and building rapport.
•Ability to understand and escalate issues efficiently and appropriately.
•Prioritize effectively within tight schedules and a fast pace environment
•Enthusiasm and positive attitude in context to the role.
•Strong work ethic and customer service orientation with high integrity and ethics.
•Commitment to professionalism, follow-through and attention to detail.
•Very strong internet and computer skills.
•High technical aptitude for assimilating technical concepts and new technology.
•Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Click here for more info: http://www.verizon.com/about/work/jobs/6784356-technical-support-engineer
• Post ID: 21421723 austin