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Posted: Wednesday, November 15, 2017 12:05 AM

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DESCRIPTION

• Helpdesk
Serve as the first point of contact for employees needing technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue
Walk the employee through the problem-solving process
Direct unresolved issues to higher level tech.
Record events and problems and their resolution using our ticketing and knowledgebase systems
Identify and suggest possible improvements on procedures

• Hardware & Software
Setting up workstations with computers and necessary peripheral devices
Checking computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
Installing and configuring appropriate software and customizations
Setup conference rooms for employee and visitor presentations

REQUIRED EXPERIENCE

Relevant work experience or student seeking related degree

REQUIRED SKILLS

Our preferred candidate would have experience in the following areas;
• Microsoft Application Knowledge:
• MS Server 2008/2012
• MS Office Applications 2010/2013/2016/O365
• MS Client Operating System - W10
• Basic knowledge of TCP/IP, DHCP, DNS
• Knowledge of help desk software, databases and remote control
• Proficiency in English
• Good communication skills
• Advanced troubleshooting and multi-tasking skills

Send resume to admin@eeace.com

• Location: Austin

• Post ID: 24852457 austin
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