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Posted: Wednesday, February 7, 2018 10:31 PM

Balance Staffing is looking for a competent Help desk technician to provide fast and useful technical assistance on computers for a premier high tech company in South Austin. Your goal is to solve the customer s problem on their first call. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must all be customer-oriented and patient to deal with difficult customers. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email/chat. Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by the customers Walk the customer through the problem-solving process Good writing skills to create procedures that can solve future problems Record evens and problems and their resolution in logs Follow-up and update customer status and information Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products (Office 365), databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Experience with ticketing systems Proficiency in English Excellent communication skills (Will be talking on the phone majority of the time) Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field Windows 7 and 10 experience dealing with troubleshooting, active directory, patch management, browsers (Chrome, Firefox, iE, Edge) networking, and security
Associated topics: desk, excel, help desk, information technology help desk, information technology support, msword, system support, technical support, technical support specialist, troubleshoot


• Location: Austin

• Post ID: 28977577 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018