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Posted: Monday, February 5, 2018 2:56 AM

Title: Hardware/Software Support Analyst
Location: USA-Southwest
Job Number: 00540558
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Business & Technology Delivery Analyst analyzes, designs and/or develops best practice business changes through technology solutions.
**Job Description**
+ Responsible for systems and process support of all supply chain applications and hardware
+ Involved in maintenance and troubleshooting of system interfaces and customer facing systems
+ Provide direct customer support to users in a warehouse setting
+ Perform testing, documentation, data setup for UAT, and other duties specified by the IT Manager
+ Provide hardware and software support of systems involved in daily functioning of the warehouse
+ Perform system set ups and equipment moves
+ Perform component tests and documents application components according to design developed by software engineers and third-party application vendors
+ Support component installation into production
+ Provide status of work and escalates issues to supervisor as necessary
+ Follow all work processes in support of component development and deployment
+ Interacts with customers within parameters of defined responsibilities
+ Operates as a trouble shooter within own group or project
+ Interact frequently with executive and non-executive personnel and customers
**Basic Qualifications**
+ Minimumof 1 year of experience providing hardware or software support orBachelor s degree in Information Systems.
**Preferred Qualifications**
+ Experience providing application system support in a warehouse setting
+ Experience providing support with ERP and Warehouse Management systems
+ Experience supporting automation equipment
**Professional Skills Requirements**
+ Required to participate in pager on call support after hours and on weekends
+ Required to work 2nd shift during peak processing times, estimated at 5-8 weeks total per year
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Business & Technology Integration
Associated topics: electrical design, electrical technician, electrical verification, electronic mechanical, electronic testing, hardware testing, printed circuit board, sensor, wafer fabrication, yield


• Location: Austin

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