search
Home > Austin jobs > Austin administrative/office

Posted: Sunday, December 10, 2017 12:06 AM

Reply

DESCRIPTION

ABC Home & Commercial Services is independently owned and offers residential and commercial services, specializing in all types of insect, termite, rodent and bird control; lawn services; and air conditioning and heating, plumbing, electrical, and handyman services. At ABC, we believe in building long-term, trusting relationships with customers and with our employees. Our employees quickly learn how 'special' it is to become a 'specialist' at ABC and to be part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community. When customers choose ABC, they quickly learn that their needs will be met by trained professional specialists who provide responsible, reliable, and superior service.

The primary goal of this position is to provide timely and effective customer service by utilizing an in-depth knowledge of ABC’s services and programs. The Receptionist will effectively communicate with customers, employees and visitors on the phone and in person to provide the absolute best customer service possible. Requires ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.

Receive, screen all incoming phone calls and connect them to appropriate personnel.
Provide timely and accurate information to incoming customer requests.
Warmly greet and direct all visitors entering the office premises.
Sort and deliver mail, packages, deliveries and messages to appropriate department.
Distribute incoming email and fax communication to appropriate department or personnel.
Provide general clerical and administrative support to all levels of professionals.
Contribute to team efforts. Attend meetings, trainings, and required call monitoring.
Working in partnership with other employees to meet and exceed customer expectations.
Maintaining positive attitude at all times with customers, fellow employees and supervisors.
Extra responsibilities as assigned.

REQUIRED EXPERIENCE

Previous phone and customer service experience.
Must be able to adapt quickly in an ever-changing, fast paced environment.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Computer skills.
Ability to prioritize work load, work under pressure and handle irate customers and still maintain good composure.
Excellent written communication skills, including spelling and punctuation.
GED or High School Diploma required.
Strong time management skills.
Excellent team player.
Commitment to company values.
Must be able to type at least 40-50 wpm, and be able to use a multi-line phone system.

Salary or Pay Rate $13.00-$15.00 Per Hour

Email: recruiter@goanteater.com

• Location: Austin

• Post ID: 25867057 austin
austin.backpage.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017 backpage.com