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Posted: Sunday, July 9, 2017 12:03 AM

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DESCRIPTION

DMCA, LLP, a full service immigration law practice, is seeking qualified Client Relations Coordinators for our Austin location, located at Congress and Riverside Drive, with ample, free parking.

DMCA is an award-winning and long-established immigration law firm seeking high-performance team members ready to take on a challenge. We are looking for highly motivated, tenacious, and creative-thinking individuals committed to excellence. Team players ready to work and contribute to our mission and energized by a fast paced environment in a dynamic field and company will be a great fit. If you are tenacious, resilient, curious, enthused about working with different cultures, and ready to contribute and impact lives, please apply.

DMCA: Building community one person, one family, one business at a time.
Summary
We are looking for individuals that have a passion for customer service. Our firm has an outstanding reputation for handling legal immigration matters. We have offices in San Antonio, Austin, Houston, and San Angelo. We are looking for a person who can provide enthusiastic, professional, quality service to clients and potential clients. The position is a full time position and candidates must be available to M-F 8am to 5pm. We have a full benefits package including insurance, paid vacation and PTO. The management team invests in all of our employees and we provide lots of room for growth and personal development.

Dress is business professional.

Duties/Requirements:

Assist Clients and potential clients with any information they require in person, via phone or email
Answer central telephone system and directs calls accordingly
Assist in setting up consultations and appointments on appropriate calendars for attorneys or legal assistants as appropriate
Receive payment by cash, check, credit cards, vouchers, or automatic debits in person, via phone or on-line.
Issue receipts, refunds, credits, or change due to customers
Provides first-line assistance to clients by providing information and resolving their complaints
Reconcile records of sales or other financial transactions
Calculate costs of goods or services
Answer customers' questions, and provide information on procedures or policies
Maintain clean and orderly reception areas
Order office supplies and business cards
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Reconcile records of sales or other financial transactions, as directed by Accounting supervisor
Timely mail correspondence to clients and to DMCA staff in appropriate office locations
Flag urgent client issues to appropriate staff members
Open new cases daily in Quick Books and case management software
File and distribute confidential information
File maintenance such as scanning, copying, and organizing documents
Receive and distribute dropped off documents as needed
Monitors visitor access and maintains security awareness
Utilize immigration software to update and extract information
Other responsibilities as assigned

REQUIRED EXPERIENCE

6 months plus, of demonstrated customer service.
6 months plus of accounting experience a plus
Required languages: Bilingual English/Spanish

REQUIRED SKILLS

Excellent bi-lingual communication and interpersonal skills
Type 50 WPM and proficient in using Microsoft software and standard office equipment

Email: eden@dmcausa.com

• Location: Austin

• Post ID: 19642078 austin
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