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Posted: Friday, March 24, 2017 12:16 AM

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DESCRIPTION

Accurately and efficiently verify all accounting activity taken place during the day in accordance with the management company’s accounting and credit policies and procedures. Responsible for the accurate compilation of all reports for management’s review the next day. Promptly, warmly and courteously service the guests and ensure the quality and efficient service during the third shift business.

Essential Job Functions:

1. Review room and tax posting on computer or register for accuracy immediately correcting any errors.
2. Use calculator to accurately add up all Food & Beverage, phone and miscellaneous charges.
3. Use basic arithmetic to accurately balance department totals.
4. Ensure all house charges are posted accurately and in a timely fashion.
5. Use basic math to accurately balance the guest and city ledger as well as balance all credit card room charges.
6. Accurately complete all written room night audit reports.
7. Responsible for all front desk functions including check-ins, check-outs (within 2 minutes), payments, reservations, PBX operation (answering calls within 3 rings), etc. Guests should be treated promptly, warmly, courteously and professionally. Give accurate and clear directions to room locations.
8. Inform management of any unusual activity during the course of shift either immediately, if deemed of emergency nature, or during next day for other activities.
9. Accurately prepare express check-outs.
10. Complete back-up of front office computer system and night audit program daily (if applicable).
11. Accurately pre-block all special request rooms and reservations for next day, if room accommodations are available or time permits.

REQUIRED EXPERIENCE

Looking for applicants who enjoy providing excellent customer service, have the ability to multi-task and handle the responsibility of being the Manager on Duty for the overnight shift.

REQUIRED SKILLS

Willing to train.

Salary or Pay Rate
$11.00/hr.

Email: lrohlik@hgiaustin.com
Phone: 5124577960

• Location: 500 N. Interstate 35, Austin

• Post ID: 17373831 austin
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