Posted: Thursday, March 2, 2017 5:29 PM
Position Summary: Responsible for training and supervision of Client Collections staff as they carry out daily management of various client/patient accounts through written and verbal requests. This includes management of aged trial balance reports for accurate and timely resolution of bad debt. Ensure distribution and training of periodic changes to Collections guidelines. Assist in quality assurance and employee documentation. Work special projects as assigned. Assure adherence to departmental policies and procedures and assist with inbound call volumes. Principle Responsibilities: Training and supervision of Client Collections staff.Distribution of workload to subordinates.Auditing for quality control Reporting weekly, monthly, and quarterly department statistics.Maintaining employee documentation.Maintaining department procedure manual.Monitor call volumes and coach staff to meet hold timesOrdering and distributing team suppliesMonitoring staff development on proficiency in processing the minimum stat requirement within the 90:day probationary period of employment. The billing standard is set by the Accounts Receivable Director and is subject to teract effectively with other Team Leaders, Supervisors, and the Accounts Receivable Director to resolve complex issues and provide cross shift/cross function/cross organizational support.Adhering to established CPL billing policies, practices, and procedures.Performing other duties as assigned. Scope: Promotes quality patient/client relations by performing data entry and quality control in a timely and accurate manner. Functions as a liaison between the Manager, Asst. Supervisor and the Client Collections staff. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all company and departmental policies and regulations. Works with minimal direction. Consults with supervisor or Manager as needed. Functions as a trainer and advisor in the Accounts Receivable Department. Operates general Accounts Receivable equipment, including but not limited to: telephones, computer keyboards, fax machines, copiers, and printers. Effectively communicates via written, verbal, and electronic methods.Education: High school diploma or GED Experience: Prefer at least three years experience in a medical billing profession. Prior leadership helpful, but not required. Failure with Fair Debt practices and procedures and Lab billing and bilingual skills a plus. Skills: Knowledge of microcomputer technology and terminology. Skill in use of personal computers and mainframes in a networked environment using on:line records is required. Ability to type and demonstrate 10 key proficiency. Develop effective and harmonious work habits and relationships. Ability to read and comprehend English. Strong interpersonal communication skills required.
• Location: Austin, Round Rock
• Post ID: 17523730 austin