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Posted: Thursday, March 2, 2017 7:41 PM

Job Description:/h3:
Customer Sales and Service Representative
Customer Sales and Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the companys products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Sales and Service Representatives will analyze, clarify, and resolve policy and account:related questions. The position of the Customer Sales and Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross:selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
Client Relationship Management duties include but are not limited to:
* Be licensed in Property and Casualty as well as Life, Accident and Health
* Determine customer requirements and expectations in order to help the customer identify specific products and solutions * Solicit, sell and negotiate new business policies
* Review renewal business and identify appropriate follow:up action based on degree of change
* Cross:sell/up:sell products to existing customers
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers needs
* Perform risk analysis and underwriting
* Client/Claims liaison
* Refer unresolved customer grievances or complex customer interactions to senior team member
* Implement/adhere to company and Agency guidelines
* General customer service duties as presented
* Performs other duties as assigned
Core competencies
Business Results: Able to meet individual performance metrics and goals
Multi:Tasking: Able to successfully juggle multiple priorities at any given time
Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions (eCMS)
Communication: Possess outstanding written and verbal communication skills
Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines
Teamwork: Accept feedback when offered and work well with others
Problem Solving: Able to research and identify timely solutions to customer:related problems
Physical environment
Required job duties are normally performed in a climate:controlled office environment
Preferred skills and abilities
Four:year college degree highly preferred. High school diploma or equivalent required. Bilingual highly preferred. Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi:task, and strong verbal and written communication skills.
Note: This position may require having the flexibility to work nonstandard hours/shifts and having the ability to adhere to a structured schedule. Some travel is required.
Company Description:/h3:
Today, Farmers Insurance Group of Companies is one of the countrys largest insurers of vehicles, homes and small businesses and provides a wide range of other insurance and financial services products.

Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Source: http://www.tiptopjob.com/jobs/64321997_job.asp?source=backpage


• Location: Austin

• Post ID: 17523310 austin
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